Getaround Review (Is Getaround Legit?)

Welcome to my Getaround review! Are you looking for a reliable car sharing service that offers a peer-to-peer car rental experience? Look no further than Getaround. As a popular car rental marketplace, Getaround allows users to rent cars from other individuals through their user-friendly app. But is Getaround legit? In this review, I will delve into the details of Getaround, including customer reviews, the booking process, car selection, pricing, insurance, and more, to help you make an informed decision about using this service.

Key Takeaways:

• Getaround is a peer-to-peer car sharing service and car rental marketplace.
• Customers have reported concerns about customer service and legitimacy.
• Positive reviews highlight ease of booking and quick pick-up and drop-off processes.
• Negative reviews mention problems with car quality and inaccurate availability information.
• Pricing on Getaround varies, and there are additional fees to consider.

My Experience with Getaround

During my recent experience with Getaround, I encountered some challenges that left me questioning the level of customer satisfaction and support provided by the car rental service. Specifically, I had a negative encounter with their customer service team while dealing with an issue regarding my rental car.

“The customer happiness team was unresponsive and unhelpful in resolving my concerns. I had to wait for weeks to speak with someone and even had to reach out to an intermediary for assistance.”

This lack of responsiveness and efficiency in addressing my concerns was disappointing, as it caused unnecessary delays and frustrations during my rental experience. It also left me with doubts about the overall quality of Getaround’s customer service.

As a customer, I value prompt and effective communication, especially when faced with issues or complications. Unfortunately, my experience with Getaround’s customer service did not meet my expectations in this regard.

Importance of Customer Satisfaction in Car Rental Service

Customer satisfaction is a crucial aspect of any car rental service. It is essential for companies to prioritize prompt and responsive customer support in order to ensure a positive rental experience for their customers.

By addressing customer concerns quickly and efficiently, car rental services can not only resolve issues but also demonstrate their commitment to customer satisfaction. This ultimately fosters trust and loyalty among customers, encouraging repeat business and positive word-of-mouth recommendations.

Car rental services that prioritize customer satisfaction understand the significance of providing support and assistance when needed. It is integral to deliver a seamless and enjoyable experience throughout the rental process, from booking to returning the vehicle.

Image

This image captures the essence of a customer’s experience with Getaround, highlighting the importance of customer satisfaction in a car rental service.

Customer Reviews of Getaround

Customer reviews provide valuable insights into the experience of using Getaround. While opinions vary, there are both positive and negative aspects mentioned in these reviews. Let’s take a closer look at what customers have to say.

Positive Reviews

Many customers have shared positive experiences with Getaround. Some of the key advantages highlighted in these reviews include:

• Easy booking process: Customers appreciate how simple and hassle-free it is to book a car through Getaround.
• Clean cars: Renters often comment on the cleanliness and overall condition of the vehicles they rented.
• Quick pick-up and drop-off: Getaround’s efficient pick-up and drop-off process has been praised by customers for saving them time and hassle.

Negative Reviews

On the other hand, there are negative reviews that shed light on areas of improvement for Getaround:

• Car quality issues: Some customers reported encountering maintenance or quality issues with the cars they rented through Getaround.
• Inaccurate availability information: A few users mentioned discrepancies between the availability of cars displayed on the app and the actual availability at the time of booking.
• Difficulties in extending rentals: Certain reviews highlighted challenges faced in extending the rental period, with some customers finding the process cumbersome or encountering technical issues.

It’s important to consider both the positive and negative aspects of customer reviews when evaluating Getaround as a car sharing option.

Review	Rating
“Booking through Getaround was a breeze! The app is user-friendly, making it easy to find and reserve a car. I had a great experience overall.”	5/5
“The car I rented was in excellent condition and very clean. It felt like driving a brand-new vehicle. Will definitely use Getaround again!”	4/5
“My rental experience with Getaround was disappointing. The car had maintenance issues, which affected my trip. Customer support was not very helpful in resolving the situation.”	2/5
“I had some difficulties in extending my rental when I needed the car for an extra day. The app was glitchy and wouldn’t let me adjust the reservation.”	3/5

Car Selection and Availability on Getaround

When it comes to car selection and availability, Getaround offers a diverse range of cars to choose from. Whether you need an economy car for a quick errand or a luxury vehicle for a special occasion, Getaround has you covered. With their user-friendly app and website, it’s easy to browse through various options and find the perfect car for your needs.

Users can search for available cars based on location, date, and even specific preferences such as car type and transmission. This makes it convenient for users to find a car that suits their requirements and preferences.

However, it’s important to note that some customers have reported issues with inaccurate availability information on the platform. There have been instances where cars listed as available were already rented out or not located where they were promised to be. This could be frustrating, especially if you have made plans based on the availability of a specific car.

To avoid any disappointments, it’s recommended to double-check the availability with the car owner and confirm the details before making a booking. This will ensure a smoother and more reliable car rental experience on Getaround.

The Booking Process on Getaround

When it comes to booking a car on Getaround, the process is straightforward and user-friendly. To get started, you’ll need to create an account on the platform and provide your driver’s license information. This step ensures that all users are verified and can safely participate in the car sharing community.

Once you’ve set up your account, you’re ready to start browsing the available cars. Getaround offers a diverse selection of vehicles, ranging from economical options to luxurious rides, catering to different preferences and budgets. You can easily find the perfect car for your needs by using the search filters, including location, date, and specific car features.

During the booking process, Getaround also provides the option to purchase insurance add-ons for added peace of mind. These additional protection plans offer coverage for potential damages and accidents, giving you added security during your rental period.

When it comes time to make the payment, Getaround accepts various forms of payment, making it convenient for users to complete their booking. However, it’s essential to be aware that some users have reported hidden fees and unexpected charges not clearly displayed until the checkout page. To ensure a transparent booking process, it’s advisable to review the terms and conditions carefully and double-check the total cost before finalizing your reservation.

In conclusion, the booking process on Getaround is simple and efficient, allowing users to find and secure a rental car smoothly. Just remember to review the total cost and any additional fees to avoid any surprises. Now, let’s explore the next section and delve into the process of acquiring and returning the car on Getaround.

Acquiring and Returning the Car on Getaround

When renting a car through Getaround, the process of acquiring and returning the vehicle is designed to be seamless and convenient. Utilizing the Getaround app, users can easily pick up and drop off their rented car, eliminating the need for traditional interactions with rental car counters. This hassle-free approach allows for a quicker and more efficient car rental experience.

To acquire the rented car, users simply need to follow the instructions provided on the Getaround app. The app will guide users through the necessary steps, including unlocking the car and performing a damage check. This ensures a smooth handover process, allowing users to get on the road and begin their journey without delay.

Returning the car is also a straightforward process with Getaround. Users can conveniently leave the key inside the car and lock it digitally using the app. This eliminates the need to return the car to a specific location or interact with a rental car agent. The digital lock feature enhances convenience and saves time, allowing users to drop off the car at any designated parking area without hassle.

However, it’s important to note that challenges can arise during the acquiring and returning process. For instance, there may be instances where the rented car is not parked in the promised location, requiring users to search for the vehicle. Additionally, the reliance on smartphone functionality for unlocking and locking the car may pose difficulties if there are issues with the app or a lack of internet connectivity.

Overall, the acquiring and returning process on Getaround offers a level of convenience and flexibility that sets it apart from traditional rental car services. With the easy-to-use app and digital key functionality, users can enjoy a seamless car rental experience.

Pricing on Getaround

When it comes to pricing, Getaround offers a unique approach. Rental prices are set by the car owners themselves, resulting in a wide range of pricing options. Whether you’re looking for an affordable ride or a luxurious experience, Getaround has something to offer.

The starting price for a Getaround rental can be as low as $5 per hour, making it an attractive option for budget-conscious travelers. However, keep in mind that pricing varies depending on factors such as the type of car and the location where you’re renting.

In addition to the rental price, there are other fees to consider. Let’s take a closer look at what you might expect:

Description	Fee
Booking fees	Varies
License fees	Varies
Under 25 fees	Varies
Taxes	Varies
Cancellation fees	Varies
Mileage caps	Varies
Fines for bad renter behavior	Varies

As you can see, there are several additional costs to consider when renting through Getaround. It’s important to factor these fees into your budget and carefully review the terms and conditions before making a reservation.

Remember, transparency is crucial when it comes to pricing, and Getaround strives to provide as much information as possible to help you make an informed decision.

Insurance on Getaround

When renting a car through Getaround, it’s important to understand the insurance coverage provided and any additional protection plans available. Getaround offers insurance coverage for trips, which provides some level of protection in case of accidents or damages during the rental period.

However, it’s essential to note that users are still responsible for a damage fee if any problems occur during their rental. The specific amount of the damage fee will depend on whether the user opted for an upgraded protection plan or chose to rely solely on the default insurance coverage.

Getaround also offers different protection plans that users can purchase for additional peace of mind and protection. These protection plans come at an additional cost but may offer added benefits such as lower damage fees or even complete coverage with no out-of-pocket expenses.

Understanding Your Credit Card Insurance Coverage

Before opting for any additional protection plans offered by Getaround, users should take the time to review their credit card insurance coverage. Some credit cards provide rental car insurance as a benefit, which can potentially extend to Getaround rentals.

By understanding the terms and conditions of their credit card insurance coverage, users can make an informed decision on whether additional protection is necessary. This can help avoid paying for duplicate coverage and save on insurance costs.

Insurance Options	Key Features
Default Insurance Coverage	– Provided by Getaround – Covers accidents and damages during the rental period – Users responsible for a damage fee
Upgraded Protection Plans	– Available for an additional cost – Offers lower damage fees or complete coverage – Provides added peace of mind and protection
Credit Card Insurance Coverage	– Review credit card terms and conditions – Determine if rental car coverage extends to Getaround rentals – Avoid paying for duplicate coverage

Choosing the right insurance coverage and protection plan is crucial when renting a car through Getaround. It’s recommended that users carefully assess their individual needs, evaluate the potential risks involved, and select an insurance option that aligns with their desired level of protection.

Next, we’ll compare Getaround to another popular peer-to-peer car rental service, Turo, to help you make an informed decision when choosing a car rental platform.

Comparing Getaround vs. Turo

When it comes to peer-to-peer car rental services, Getaround and Turo are two popular options to consider. While both platforms offer the convenience of renting cars directly from individuals, there are some notable differences between them.

• Turo, unlike Getaround, provides a unique delivery service where the car owner brings the rented vehicle directly to the user. This added convenience can be helpful for those who prefer not to travel to a specific location to pick up the car.
• On the other hand, Getaround is expanding its footprint and gradually establishing dedicated parking locations. This expansion allows users to have a wider range of car options and greater availability in different areas.

When deciding between Getaround and Turo, it’s important to consider your specific needs and preferences. If having the car delivered to your desired location is a priority, Turo may be the better choice. However, if you value a growing network of dedicated parking locations and a diverse selection of available cars, Getaround might be the more suitable option for you.

Ultimately, both Getaround and Turo offer peer-to-peer car rental services that provide alternatives to traditional rental car companies. Whether you choose Getaround or Turo, the ability to rent cars directly from individuals can offer unique advantages, such as lower costs and increased convenience.

Next, I’ll take a closer look at the benefits and drawbacks of using Getaround and what the company is doing to address any concerns.

“When it comes to peer-to-peer car rental services, Getaround and Turo are two popular options to consider.”

Benefits and Drawbacks of Getaround

Getaround, as a car sharing service, offers several benefits that set it apart from traditional rental car companies. Firstly, the potential for lower prices makes it an attractive option for budget-conscious travelers. Additionally, Getaround provides increased convenience by offering a wide range of car options that can be rented from various locations. Whether you need a compact car for a quick errand or a spacious SUV for a weekend getaway, Getaround has you covered.

However, it is important to note that Getaround also has a few drawbacks that users should consider. One common concern is the inconsistent quality of the cars available for rental. While some rentals may be in excellent condition, others may have maintenance issues or cleanliness concerns that could impact the overall experience.

Another drawback is the presence of hidden fees. Some users have reported encountering unexpected charges during the booking process or at the end of their rental period. It is crucial for users to carefully review the terms and conditions and understand the full cost of renting a car through Getaround.

Lastly, there have been challenges reported in terms of customer service and support. Some users have experienced delays in response times or difficulties in resolving issues with their rentals. This lack of prompt and efficient customer service can be frustrating for users who rely on timely assistance.

Benefits of Getaround:

• Potentially lower prices compared to traditional rental car companies
• Wide range of car options available
• Flexibility to rent from various locations

Drawbacks of Getaround:

• Inconsistent car quality
• Potential hidden fees
• Challenges with customer service and support

Despite these drawbacks, Getaround remains a viable option for individuals seeking rental car alternatives. It is essential for users to weigh the benefits and drawbacks based on their specific needs and preferences before deciding to use Getaround or explore other options in the market.

Getaround’s Efforts to Improve

Getaround understands the importance of continuously improving its car rental service. The company has taken several steps to address the challenges and concerns raised by its users. By prioritizing customer satisfaction and enhancing the overall user experience, Getaround aims to provide a reliable and transparent car rental platform.

Partnering with Cities for Dedicated Parking Spaces

Getaround has collaborated with cities to create dedicated parking spaces for its vehicles. This strategic partnership allows Getaround to expand its presence in various locations, making it more convenient for users to access cars for rent. By having designated parking spots, users can easily find and pick up their rentals, saving time and effort.

Improving the Booking Process

In response to user feedback, Getaround is actively working to improve its booking process. The company recognizes the importance of providing a seamless and user-friendly experience. Through enhancements and refinements to the app and website, Getaround aims to streamline the booking process, making it easier for users to search for available cars, compare options, and finalize their reservations.

Enhancing Transparency and Information

Getaround acknowledges the importance of transparency in providing accurate and reliable information to its users. The company is actively working to provide more detailed and transparent information about each rental listing, including availability, pricing, and fees. By ensuring that users have access to comprehensive and accurate information, Getaround aims to build trust and confidence in its car rental service.

“At Getaround, we value our users’ feedback and take it seriously. We are committed to implementing improvements that address their concerns and enhance their overall experience. Our partnerships with cities, improvements to the booking process, and focus on transparency are just some of the ways we strive to provide a top-notch car rental service.”

– Getaround Team

Getaround’s efforts to improve its car rental service demonstrate the company’s commitment to customer satisfaction and continuous enhancement. By partnering with cities, improving the booking process, and enhancing transparency, Getaround aims to provide a reliable and user-friendly car rental experience for its users.

Alternative Rental Car Service – Kyte

When looking for a car rental alternative to Getaround, one option worth considering is Kyte. With its unique approach to car rentals, Kyte aims to provide a seamless and convenient experience for users. Instead of requiring customers to go to a rental car counter, Kyte offers a delivery service, bringing the cars directly to them. This eliminates the hassle of waiting in line and allows users to enjoy a stress-free rental process.

Kyte also stands out by focusing on offering newer rental cars. By providing well-maintained vehicles, Kyte ensures that customers get to enjoy a reliable and comfortable driving experience. Whether you’re looking for a compact car or a luxury vehicle, Kyte has a diverse selection to cater to different preferences and needs.

Another aspect that sets Kyte apart is its emphasis on providing a human touch to the rental experience. With Kyte, you can expect excellent customer service and personalized support throughout your rental journey. The team at Kyte is dedicated to ensuring that customers have a smooth and enjoyable experience, addressing any concerns or issues promptly.

Overall, Kyte presents a compelling alternative to Getaround, offering convenience, newer cars, and exceptional customer service. Whether you’re traveling for business or pleasure, Kyte’s delivery service and focus on customer satisfaction make it a worthy option to consider for your next car rental.

Benefits of Kyte	Drawbacks of Kyte
Convenient delivery service Newer rental cars Personalized customer support	Limited availability in certain areas Potential pricing variations Dependence on delivery scheduling

Evaluating the Worth of Getaround

When considering whether Getaround is the right car rental service for your needs, it’s important to carefully evaluate its benefits and drawbacks. Factors such as pricing, convenience, and customer service expectations should all be taken into account.

Getaround offers several advantages that make it a compelling rental car alternative. Firstly, the service can often provide lower prices compared to traditional rental car companies, which is especially beneficial for budget-conscious travelers. Additionally, Getaround’s peer-to-peer car sharing model offers a wide selection of cars available for rent, allowing users to choose from different car types and locations. This flexibility can be particularly advantageous for individuals who have specific preferences or needs.

Furthermore, Getaround’s booking process is generally straightforward, with users being able to easily find and rent cars through the app or website. The pick-up and drop-off process is also designed to be convenient, as users can unlock and access the rented car using their smartphone.

However, it’s important to note that Getaround has some drawbacks that users should consider. One common complaint is the inconsistent quality of the cars available for rent. While some cars may be well-maintained and in good condition, others may have issues or be older models. This inconsistency in car quality can be a concern for those who prioritize a comfortable and reliable driving experience.

There have also been reports of hidden fees associated with Getaround rentals. These additional charges, such as booking fees, license fees, and taxes, can significantly increase the overall cost of renting a car through the service. It’s crucial for users to carefully review the pricing details and terms before making a reservation to avoid any unexpected expenses.

“Considering both the benefits and drawbacks of Getaround, users need to evaluate whether the service is worth it for their specific needs.”

Customer service and support have also been areas of concern for some Getaround users. While the service aims to provide assistance when needed, there have been instances where customers have faced difficulties in contacting the customer happiness team or receiving timely responses to their queries and concerns.

In order to make an informed decision, users should compare Getaround with other rental car alternatives available in the market. By considering factors such as pricing, car availability, customer support, and overall convenience, individuals can determine whether Getaround aligns with their preferences and requirements.

Getaround vs. Turo Comparison

When comparing Getaround to another popular peer-to-peer car rental service, Turo, there are notable similarities and differences. Both services operate on similar models, allowing users to rent cars from individual car owners. However, Turo offers additional features such as a delivery service where the owner brings the car to the user, eliminating the need for the user to visit a rental car counter. Getaround, on the other hand, has been expanding its presence in various locations and partnering with cities to create dedicated parking spaces for their vehicles.

Factors to Consider	Getaround	Turo
Pricing	Varies depending on the car owner’s rates	Varies depending on the car owner’s rates
Car Availability	Wide selection, expanding dedicated parking locations	Wide selection, potential for delivery service
Customer Support	Issues with response time reported	Generally positive customer reviews
Convenience	App-based pick-up and return process	Delivery service available in some locations

Ultimately, the choice between Getaround and alternative rental car services will depend on personal preferences and priorities. It’s recommended to carefully consider factors such as pricing, car availability, customer support, and convenience before making a decision. By thoroughly assessing these aspects, individuals can determine whether Getaround is the right rental car service for their specific needs.

Maximizing Rewards with Getaround

When using Getaround, you not only have the opportunity to experience a convenient and flexible car rental service but also to maximize your rewards. By leveraging travel credit cards that prioritize car rental expenses, you can earn valuable rewards and enjoy additional benefits.

Many travel credit cards offer bonus points or cashback specifically for car rental expenses. These rewards can quickly accumulate and be redeemed for future travel, upgrades, or even cashback. Additionally, travel credit cards often provide travel insurance coverage, protecting you against unexpected events during your rental period. This coverage can give you peace of mind and save you from purchasing additional insurance.

Furthermore, some travel credit cards include rental car coverage, allowing you to skip the additional cost of purchasing coverage from Getaround. This can save you money and simplify the rental process. It’s important to review the specific terms and conditions of your credit card to understand the extent of the coverage provided.

To make the most of these rewards and benefits, it’s crucial to strategically select the right travel credit card. Look for cards that offer generous rewards for car rentals and align with your spending habits and travel preferences. Consider factors such as annual fees, interest rates, and additional perks like airport lounge access or complimentary travel insurance.

“By strategically using the right travel credit card, you can enhance your Getaround experience and earn additional rewards.”

By using the right travel credit card, not only can you make your Getaround experience more rewarding, but you can also enjoy the many benefits that come with being a cardholder. Whether it’s bonus points, travel insurance, or rental car coverage, these perks can add value to your car rental experience.

Conclusion

After thoroughly reviewing Getaround, a peer-to-peer car sharing service, I have found that it offers a convenient and potentially cost-effective way to rent cars. With a wide selection of vehicles available and the ability to rent from individuals, Getaround provides a unique alternative to traditional rental car companies.

However, it is important to consider some concerns and drawbacks that have been noted by customers. Issues with customer service have been reported, where some users have found it difficult to receive timely assistance or resolution to their concerns. Hidden fees have also been a point of contention, with some customers feeling that the total cost of the rental was not clearly displayed until the checkout page.

When deciding whether Getaround is the right choice for your next rental, it is crucial to carefully evaluate your specific needs and preferences. While Getaround offers convenience and potential cost savings, it may not be the ideal option for everyone. Take into consideration factors such as pricing, customer service expectations, and your comfort level with a peer-to-peer rental arrangement.

In conclusion, Getaround provides a unique and innovative car rental service that can be a great alternative to traditional rental companies. However, it is essential to weigh the benefits and drawbacks before making a final decision. Consider your individual requirements and priorities to determine if Getaround is the right fit for your next car rental.

FAQ

Is Getaround a legit car sharing service?

Yes, Getaround is a legitimate peer-to-peer car rental marketplace.

What is Getaround?

Getaround is a car sharing platform that allows users to rent cars from individuals through the Getaround app.

How is the customer service of Getaround?

The customer service of Getaround has received mixed reviews, with some customers reporting issues with responsiveness and support.

What do customer reviews say about Getaround?

Customer reviews of Getaround vary, with some expressing satisfaction and others highlighting issues such as car quality and rental extension difficulties.

What types of cars are available on Getaround?

Getaround offers a wide selection of cars for rental, ranging from economy cars to luxury vehicles.

How can I book a car on Getaround?

To book a car on Getaround, you need to create an account, provide your driver’s license information, browse cars on the app or website, and make the payment.

How do I pick up and return the rented car?

Getaround allows users to pick up and return the rented car using their smartphone and following the instructions provided in the app.

How much does it cost to rent a car on Getaround?

The rental prices on Getaround are set by the car owners and can vary depending on the type of car and location. Additional fees such as booking fees, license fees, and taxes may apply.

Does Getaround provide insurance coverage?

Getaround provides insurance coverage for trips, but users are responsible for a damage fee in case of any problems. Additional protection plans are available at an extra cost.

How does Getaround compare to Turo?

Getaround and Turo are both peer-to-peer car rental services, but they have differences in options and services. Turo offers a delivery service, while Getaround is expanding its presence through dedicated parking locations.

What are the benefits and drawbacks of using Getaround?

Getaround provides potentially lower prices and increased convenience compared to traditional rental car companies, but there have been concerns about car quality, hidden fees, and customer service.

What efforts has Getaround made to improve its service?

Getaround has partnered with cities to create dedicated parking spaces for its vehicles and is working on improving its booking process and providing more transparent information to users.

Are there any alternative car rental services similar to Getaround?

Kyte is an alternative rental car service that offers a different approach, including a delivery service and a focus on newer rental cars.

How can I evaluate if Getaround is worth it for me?

To determine if Getaround is worth it for your specific needs, consider factors like pricing, convenience, and customer service expectations.

How can I maximize rewards when using Getaround?

You can consider using travel credit cards that prioritize car rental expenses to earn rewards and benefits such as bonus points, travel insurance, and rental car coverage.

Our Friends

• https://www.trustpilot.com/review/www.getaround.com
• https://www.sitejabber.com/reviews/getaround.com
• https://www.nerdwallet.com/article/travel/getaround